If for any reason you are not happy with your purchase, you may return any unopened and unused items to us within 14 days of receipt.
To be acceptable for return, items should be unused, unopened and have any original seals intact.
All packaging and/or cellophane wrapping and tamper resistant seals must be intact; otherwise the item will be considered unfit for re-sale and will not be accepted by our returns department.
To ensure we process your return and refund as quickly as possible, please follow the procedure below.
UK Returns Procedure:
- Please contact us by completing the contact form on our website. Your message should contain the Order Reference Number from your Order or Dispatch email as well as a full explanation of your reason for returning the goods.
- We will e-mail you back with your Returns Authorisation Number and instructions on how to return the item.
- Goods must be in their original packaging with any seals intact and in an unused and re-saleable condition.
- Re-package the item using suitable packaging and ensure it is sealed securely to avoid damage during transit. Please enclose a copy of your dispatch email within the parcel before returning to us.
- Request a proof of postage from the Post Office. Without this, you will be unable to make a claim, should the return parcel go missing. (Please note: Beard Bro (UK) will not be liable for lost returns.)
Please allow up to 14 working days for action of your return.
Please note: Beard Bro (UK) will only reimburse the cost of the products and not any postage or shipping fees.